We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
After the Slack App is installed in your account, you have to use Automation rules (under Admin > Workflows > Automations > Ticket creation/Ticket updates > New Rule) to push the messages to Slack. Choose the 'Push to Slack' option from the Action block. While doing so, you will have the option to send the message to a specific Slack Channel and configure the content for the message to be sent over.