What are the different feedback widgets available in Freshdesk?
Modified on: Thu, 20 Dec, 2018 at 9:12 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You can navigate to Admin > Support Channels > Feedback widget to see the configurations available for this.
Do note that there are two types of feedback widget in Freshdesk:
- Pop-up Widget
- Embedded Widget
You can access this link to understand the characteristics of these widgets and the customization options available for them to understand what is the best choice for your portal.
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