How to enable the feedback widget in our website?
Modified on: Mon, 24 Jul, 2017 at 11:17 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Please navigate to Admin -> Support channels -> Feedback widget -> and open the widget code tab (present at the right end of the header).
Kindly copy and paste the code available here onto the HTML template of your website or every page where you'd like to provide the Freshdesk widget. Ensure that this code is inserted before the </body> tag of this template.
This would enable the widget on your website and you would be able to reach out to them through the "feedback widget" tickets created in your portal.
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