We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Please navigate to the Tickets tab -> scroll down to source filter to the left of the list view -> where you could choose the "feedback widget" option. This would give you the tickets created from the feedback widget when your customer submits feedback through this on your website.
Also, On the ticket list view page, you will find the symbol of a folder embedded on the ticket created through a feedback widget.
