How do I setup different ticket forms for multiple products ?
Modified on: Tue, 7 Jan, 2020 at 12:19 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
When you have multiple products configured in Freshdesk, you might want to surface different ticket forms with dedicated ticket fields for each product.
If you're using the portal, and you're in the Estate plan, you can create product-specific ticket forms. Please watch the video attached for a brief overview.
If you want to make it easy for your customers to raise tickets from your website, you can use the help widget. You need to set up ticket fields relevant for all products from Admin > Ticket fields.
Then, when you embed the help widget in different websites, you can use the hide fields API to show only fields relevant for that website. Learn more about the help widget here.
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