When you have multiple products configured in Freshdesk, you might want to surface different ticket forms with dedicated ticket fields for each product. 

If you're using the portal, and you're in the Estate plan, you can create product-specific ticket formsPlease watch the video attached for a brief overview.

If you want to make it easy for your customers to raise tickets from your website, you can use the help widgetYou need to set up ticket fields relevant for all products from Admin > Ticket fields

Then, when you embed the help widget in different websites, you can use the hide fields API to show only fields relevant for that website. Learn more about the help widget here

New Ticket.txt New Ticket.txt

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Page Layout.txt Page Layout.txt

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