We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

Please navigate to Admin -> Workflows -> Ticket fields where you could click on this field to open the ticket properties. Please uncheck "Customer can edit" option for customers


This will disable that particular ticket field on the feedback form displayed to the customers.