Can I configure the phone channel to receive calls only during business hours?
Modified on: Wed, 26 Jul, 2017 at 11:11 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You can choose to accept calls only during your business hours . For the calls received outside your business hours you can play an out-of-business-hours message and route them to a voicemail. These can be configured under Admin -> Phone -> Edit -> Settings.
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