When a call is left unanswered, is it possible to route the customer directly to voicemail without playing a non-availability message?
Modified on: Wed, 2 Aug, 2017 at 10:35 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
The default flow requires the non-availability message to be played before the customer is directed to voicemail.
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