When I call a customer, can I hide the phone number from which I am making the call?
Modified on: Sat, 3 Jun, 2017 at 12:33 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Our Call Masking
feature can ensure that you don't reveal your helpdesk number. Along with a host of other features, Call Masking is available from the Forest plan onwards as a part of the Advanced Call Center Feature Suite. Here's an article
that elaborates on this topic.
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