We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Enabling captcha would the best way to eliminate SPAM tickets. You can enable captcha from under Admin-> Channels -> Portals -> Edit -> Manage sections -> check mark Enable CAPTCHA to help avoid spam. It is recommended to enable Captcha for tickets submitted by non logged in users and also for new forum topics. The logged in users are considered as verified users in Freshdesk, hence no Captcha is taken from them.
