How is a contact created in Freshdesk ?
Modified on: Fri, 22 Sep, 2017 at 3:18 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
There are multiple ways in which a contact is created in Freshdesk.
- When a customer submits a ticket he is automatically added as a contact in Freshdesk
- An agent can add a contact with the help of the Quick Create option under the customer's tab - by providing the Contact Name and Email Address/Phone Number.
- Agent can click on New Contact option under the customer's tab to create contact.
- A CSV file with a list of all contacts can be imported to bulk create contacts.
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