The API key for an agent - full time or occasional is available in the profile settings which can be accessed by clicking on the profile icon that gives you a dropdown containing the settings. Please click on it to be taken to the agent profile and access the API key. However, this is not possible without logging in as you need to navigate to this page for which an occasional agent needs to acquire a day pass and login to the portal.
Modified on: Wed, 7 Jun, 2017 at 6:12 PM
To read about this feature on Freshdesk Mint, refer to this article instead
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