We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
If your portal has occasional agents who would log in according to the necessity and workflow involved, they would need a day pass. A day pass allows them to be active on the portal for one business day which is calculated based on the agent's time zone 00:00 - 23:59 hours.
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Day passes can be bought from under Admin > Account > Day Passes. This option would only be visible to agents who are Account Administrators.
If you're on the Omnichannel plan, occasional agents can access only your Freshdesk instance.