If your portal has occasional agents who would log in according to the necessity and workflow involved, they would need a day pass. A day pass allows them to be active on the portal for one business day which is calculated based on the agent's time zone 00:00 - 23:59 hours.


Here are the prices for day passes:

Plan
Price in AUD
Price in USD
Price in GBP
Price in EUR
Price in INR
Price in ZAR
Price in BRL
Blossom
$3
$2
£1.5
€2
₹149
R30
R$10
Garden
$7
$5
£4
€5
₹349
R75
R$25
Estate
$10
$7
£5
€7
₹499
R105
R$35
Forest
$20
$14
£10
€14
₹999
R209
R$72
Estate Omnichannel
$10
$7
£5
€7
₹499
R105
R$35
Forest Omnichannel
$20
$14
£10
€14
₹999
R209
R$72

Day passes can be bought from under Admin > Account > Day Passes. This option would only be visible to agents who are Account Administrators.


If you're on the Omnichannel plan, occasional agents can access only your Freshdesk instance.