If your portal has occasional agents who would login according to the necessity and workflow involved, they would need a day pass. A day pass allows them to be active on the portal for one business day which is calculated based on your business hours.
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Day passes can be bought from under Admin > Day Pass. This option would only be visible to agents who are Account Administrators.
If you're on the Omnichannel plan, occasional agents can access only your Freshdesk instance.