Video Tutorial: Using Shared ownership
Modified on: Wed, 23 Aug, 2017 at 3:54 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You can learn more about how to set up the feature and enable it here.
The following videos will help you understand how to use Shared Ownership.
Sharing existing and new tickets in Shared ownership
Mapping internal groups to a ticket status
Modifying Observer rules to make sure everyone’s in the loop
Using Bulk actions and Scenarios automations to share tickets.
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