How do emails from your customers converted into tickets?
Modified on: Thu, 2 Apr, 2020 at 4:21 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Your freshdesk account has a primary focus on a ticketing system which brings in the emails coming to your support mailbox into the freshdesk portal.
When a customer writes to your support email address - configured under Admin-->Emails, using the forwarding rule set-up in your support mailbox, the email would come into Freshdesk as a "new ticket."
The Subject of the Email would be made the Ticket Subject and the content of the email would be converted to Ticket Description. The email address from which this email was sent (Customer Email Address) would be made the Requester Email Address of that particular ticket.
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