How can I add an email address to which my customers can write and create tickets on Freshdesk?
Modified on: Tue, 18 Jul, 2017 at 10:23 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You have started with Freshdesk and would like to add an email address to the portal so that when customers write to this address, all the emails would be converted into tickets.
In order to process this, please navigate to Admin --> Support channels --> Email --> New Support Email and add this email address here. Once this is done, a "Forwarded To" address is generated which has to be set up in your mailbox. Kindly, navigate to this document which would help you convert all emails to tickets.
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