Emails are the primary source of communication with your customers. When the emails do not get delivered, it is a hindrance to your regular pace of work which we would definitely not want you to face. A few basic checks before reaching us would be: 

  • Please check if you see an email delivery failure inside the ticket - this might be caused by a couple of factors such an unauthorised recipient address, invalid domain or server error - the message would give you details about this as well.
  • Sometimes, the client email address might be in the drop address for which you could contact us to clear this right away. 

If this needs more assistance, kindly write to us ( so that we could troubleshoot this further.