Emails are the primary source of communication with your customers. When the emails do not get delivered, it is a hindrance to your regular pace of work which we would definitely not want you to face. A few basic checks before reaching us would be: 

  • Please check if you see an email delivery failure inside the ticket - this might be caused by a couple of factors such an unauthorised recipient address, invalid domain or server error - the message would give you details about this as well.
  • Sometimes, the client email address might be in the drop address for which you could contact us to clear this right away. 

If this needs more assistance, kindly write to us (support@freshdesk.com) so that we could troubleshoot this further.