How do I edit the automated notification emails sent out from my Freshdesk?
Modified on: Fri, 7 Jul, 2017 at 7:09 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
In Freshdesk, you would have email notifications sent out for defined activities on the ticket. You could view the list of these notification emails, under Admin-->Email Notifications.
You could click on "Edit" corresponding to the notification emails listed, to change the content of these emails.
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