How can I change the article visibility - what are the various options available?
Modified on: Mon, 26 Aug, 2019 at 2:28 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
With Freshdesk, you can create articles for all your customers, or keep it specific for select companies based on the type of support or industry they belong to or keep it strictly internal - just for your agents. This can be set under 'Visibility', for every folder you create.
Go to Solutions > select the required category and check the box next to the folders you are looking to change visibility for, click on the 'Visible to' dropdown and choose to have the folders visible to:
- All users
- Logged in users
- Select companies
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