How do I set up my Knowledge Base using Freshdesk?
Modified on: Tue, 31 Jul, 2018 at 2:55 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Freshdesk helps you set up a KBase for your customers. You can create articles and add information which would act as a repository for self-service for your end-users.
Please navigate to the Solutions tab > 'New Article' button. Use the drop-down available as part of the 'New Article' button to create a New Category or New Folder. This would enable you to categorise your Knowledge Base for easy access.
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