We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Freshdesk is a multi-channel support tool, which acts as a single platform where all customer queries come in. The different support channels include - Email, Phone, Chat (from Garden Plan onwards), Facebook, Website (Portal and Feedback Widget), and E-commerce.
You could configure the same at your end(from under Admin-->Channels) after which the customers would be able to create tickets from the above channel, to reach you.
