Can I create articles only for agents' accessibility?
Modified on: Tue, 18 Dec, 2018 at 4:12 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Yes, you can have a Folder visible to agents only and and have all the articles added in that folder. By doing so, only the agents will be able to view the contents of the folder and not your users.
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