Bot is an AI/ML powered support bot that makes it easier for customers to get answers to their questions. Bot can be in the forefront of your support handling most of the first level basic questions and deflecting tickets to ensure that your support agents can focus on the most important issues and don’t get bogged down with the same questions every day. At the same time, your customers will start finding answers to their questions right away as bot can make your support available 24*7.

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