What is a bot?
Modified on: Fri, 1 Mar, 2019 at 11:17 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Bot is an AI/ML powered support bot that makes it easier for customers to get answers to their questions. Bot can be in the forefront of your support handling most of the first level basic questions and deflecting tickets to ensure that your support agents can focus on the most important issues and don’t get bogged down with the same questions every day. At the same time, your customers will start finding answers to their questions right away as bot can make your support available 24*7.
For more information on bot, refer to this link.
Did you find it helpful?
Can you please tell us how we can improve this article?