How to set up Bot?
Modified on: Thu, 3 Jan, 2019 at 3:35 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Once the Bot is enabled in your account, you will see ‘Bot’ as a new channel under your Admin tab.
On clicking the Bot icon, you will be landing on an on-boarding page that talks about Freddy and its capability. Click on ‘Set up your Bot’ which will get started with the Bot configuration.
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