What are the requirements to activate bot in my account?
Modified on: Fri, 1 Mar, 2019 at 11:17 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Here are the requirements to enable bot in the account:
- Plan: Estate and Forest
- Required Articles: Minimum: 10+ articles, Recommended: 100+ articles
- Required Tickets: Minimum: 0, Recommended: 2000+ tickets
- Account's Primary Language: English
- Freshdesk Interface: Mint
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