What are the benefits of the Bot?
Modified on: Thu, 3 Jan, 2019 at 3:33 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Some of the key benefits of using BOT include:
- Proactive and faster engagement
- Faster response
- Increase Customer Satisfaction
- Reduce volume of tickets and increase deflection
- Better support experience
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