Which ticket statuses are considered in the On-Hold count?
Modified on: Thu, 13 Dec, 2018 at 3:58 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
All tickets that have SLA-off statuses would be taken into consideration when displaying the 'On-hold' count.
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