Agents should only be able to view tickets and not perform action on it.
Modified on: Mon, 17 Dec, 2018 at 6:10 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You can make use of Roles to restrict the actions performed by the Agents. You can check out the link to know more about this.
Did you find it helpful?
Can you please tell us how we can improve this article?