How to set up agent signature?
Modified on: Mon, 17 Dec, 2018 at 3:51 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
As an admin, if you want to have a common signature for all ticket replies, click on Admin > Email notifications > Templates > Agent reply template > edit and set up a signature.
If you want to have a specific signature for each agent, then click on Admin > Agents > Edit and then set a specific signature.
The agents can also set their own signature by clicking on the profile picture at the top right corner and then choosing 'Profile Settings'.
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