Do merged tickets show as one ticket in reporting or many?
Modified on: Tue, 26 May, 2020 at 10:02 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Merged tickets would not be taken into consideration while generating reports in the Reports tab.
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