We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

You can create a portal by navigating to Admin > Support Operations > Multiple Products > Create New product. You have to set a new support email address for the portal and then have a CNAME and TXT record created for that portal in your DNS.