- Sandbox: Avoid making irreversible changes on your Freshdesk account. Make sure changes do not affect your customers or agents before you’ve had a chance to test and fine-tune it completely.
Team Dashboards: Create your own dashboards and monitor metrics that matter the most to you and your teams.
Contact/Company Notes: Stop juggling between multiple sites/applications to get full context about your customers. Use notes to store vital contact information or contract/order forms all in one place.
Segments: Categorize your contacts/companies based on their subscription plan, region/location of the customer or the type of customers they are, their industry, etc and personalize your support using Customer Segments.
Advanced Ticketing: Break complex issues into individual tickets, collaborate better with teams and handle flurry of tickets like a Monk with the advanced ticketing features. Enable them with Mint!
Interactive forms: Avoid being bogged down with repetitive questions. Create questions as forms, capture answers in tickets and resolve issues faster.
Session Replay: Never ask for a screenshot again. Replay and watch exactly what your customers did when they send you a question.
Audit log: Track changes made to your helpdesk settings easily, with Audit Log in Freshdesk Mint! Administrators can now see who made the change, what the change was, and when it was made - all at one go.
Freshconnect: Collaborate with anyone from your team or a third party on your tickets. Provide them with all the context they need to help you resolve problems.
Quick actions: Swiftly insert your canned responses/solution articles in your replies with ease using Quick actions.