- Skype: Install the Skype app inside Freshdesk and bring in the benefits of the video calling software to your online helpdesk.
- Reverse sort order: See conversations within the ticket details page, be it chronological or reverse chronological.
- Freshbooks: Track time from within Freshdesk and use FreshBooks for all your invoicing needs.
OneDrive integration: Sync your personal OneDrive folders and start sharing files without worrying about size limitations.
- Shopify: Manage multiple stores that you have on Shopify in one place. Process returns, cancels and what not - all within Freshdesk!
Contract management: Use the contract management app and offer support on contract basis for companies with ease.
Auto ticket merger: Setup the auto ticket merger app and maintain a single ticket by merging multiple requests sent by a user within a specific interval.
Auto start timer: Configure start/stop statuses and automatically log time spent on tickets by your agents with the auto start timer app.
Ticket Summary: Use the Ticket Summary app to summarise the whole conversation of the ticket in a single sticky bubble without letting critical information get buried down.
Translate Buddy: Next time you have a customer who speaks a foreign language, surprise them with perfect diction and grammar in your responses.
Twilio integration: Connect your Twilio account and send instant SMS updates on tickets to your customers.
Credit Card & Social Security Number Masker: Protect your sensitive credit card numbers or social security numbers in your tickets.