I want to use Freshconnect in my account
Modified on: Tue, 2 Oct, 2018 at 12:56 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
There are certain requirements for Freshconnect to be enabled in the account:
1) You should be using the new MINT UI.
2) FreshID should have already been enabled in the account.
3) If you are using the Team Huddle (Discuss feature) on a large scale for conversations, then you will loose the history of conversation since migration of conversation cannot be done from Discuss to Freshconnect.
Please have a look at the above conditions and drop an email to email@example.com if you would like to use Freshconnect.
Did you find it helpful?
Can you please tell us how we can improve this article?