There are certain requirements for Freshconnect to be enabled in the account:

1) You should be using the new MINT UI.

2) FreshID should have already been enabled in the account.

3) If you are using the Team Huddle (Discuss feature) on a large scale for conversations, then you will loose the history of conversation since migration of conversation cannot be done from Discuss to Freshconnect.

Please have a look at the above conditions and drop an email to if you would like to use Freshconnect.