I get this error : Insufficient privileges in Salesforce
Modified on: Tue, 2 Oct, 2018 at 4:00 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
This might be because user does not have enough permissions to access the app.
In the SF page, navigate to Setup > Manage apps > Connected apps > “app name” and check if the user profile is listed in the profile section. If not, click on Manage profile and add the user profile.
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