How can I reactivate a customer's email address?
Modified on: Thu, 13 Dec, 2018 at 4:09 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you are looking to send the activation link to the customer once again, go to customers tab > locate the customer email address/name > Click on it > In the next page (contact details page) > Click on Send activation button to resend the same.
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