We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
To create a solution article in Freshdesk, follow these steps:
- Log in as an Administrator: Ensure you have administrative access to your Freshdesk account.
- Access the Knowledge Base: From the Freshdesk dashboard, click on "Solutions" in the left sidebar menu.
- Create a New Article: In the Knowledge Base section, click on the "+ New Article" button to start creating a new solution article.
- Title and Content: Enter a descriptive title for the solution article in the provided field. This title should accurately represent the article's content and help users understand the topic at a glance.
- Add Content: Compose the solution article by adding text, images, and any relevant media. Use clear and concise language to provide step-by-step instructions or guidance.
- Formatting: Utilize formatting options such as headings, bullet points, and numbered lists to structure your article for easy readability.
- Attachments and Links: If necessary, attach relevant files or include hyperlinks to external resources to enhance the article's value.
- Categorize and Tag: Choose appropriate categories and tags for the article to ensure it's easily discoverable by users browsing the knowledge base.
- Save and Publish: Once you're satisfied with the content, click on the "Save as Draft" or "Publish" button to either save the article as a draft or make it live for your customers to access.
- Review and Edit: Before publishing, review the article for accuracy and completeness. Make any necessary edits to ensure the information is up-to-date and relevant.
- Publish the Article: Once you've reviewed and edited the article, click on the "Publish" button to make it available to your customers in the knowledge base.
