Can I restore a deleted contact? How?
Modified on: Tue, 11 Dec, 2018 at 5:42 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you have used the 'Delete' button as opposed to the 'Delete Forever' button, then you can restore the contact. Go to the Customers tab > Contacts > click on the hamburger menu on the top left on this page and click on 'Deleted contacts'.
This page will list all the contacts that have been soft deleted (using the 'Delete' key). You can click on the contact and use the 'Restore' button to restore the contact. The contact will be restored to just the way it was earlier.
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