The Campaign Monitor app allows helpdesk agents to manage mailing lists, export contacts to Campaign Monitor and get stats on campaign activities sent to users, all from within Freshdesk.

Getting your API Information:

To install the app, you need to input the API Key and client ID from Campaign Monitor. Follow the steps below to get your API Key and Client ID
  • To get your API Key, go to your Campaign Monitor account, open Account Settings and copy the API Key.
  • To get your Client ID, please follow the instructions listed in Getting Client ID.
Make a note of the API Key and the Client ID as you will need them to install the app. 

Quick Guide to Installing the Campaign Monitor app for Freshdesk:
  • Login to your support portal.
  • Go to Admin > Helpdesk Productivity > Apps > Get More Apps.
  • Select Campaign Monitor and click on Install
  • Enter the API Key and the Client ID that you had made a note of earlier. 
  • Click on Install.



Once the app is installed, you can see the Campaign Monitor widget on your Contacts page. 



Freshdesk's Campaign Monitor Widget shows the following campaign activities:
  • "Open" history on the campaign
  • Last 5 campaigns sent to the user
  • "Click" history along with the links clicked
  • "Sent" history

Apart from Campaign activities, you can also manage mailing lists directly from the widget
You can:
  • Export new users
  • Subscribe an existing user to one or more mailing lists
  • Unsubscribe users from mailing lists
 
1. Recent Campaigns



2. Campaign Activities



3. Mailing Lists