What are curated reports and how to use them?
Modified on: Tue, 22 Oct, 2019 at 9:41 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
The Curated reports are the default reports in Freshdesk. They are analogous to the reports found in the old reports. The widgets in the curated reports cannot be modified. However, filters can be applied to widgets on an individual level.
The list of curated reports available in Freshdesk:
Top Customer Analysis
Satisfaction Survey Results
Ticket Volume Trends
Helpdesk Ticket volume
Field Service Volume Trends
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