You can use the help widget to show specific solution articles based on which page your customers are looking at. This way you can offer contextual help in the form of solution articles.
Here's how you can set this up.
- Log into your support portal as an Admin.
Go to Admin > Support Channels > Widgets.
Enable solution articles and select the categories of solution articles that you want to display on the help widget.
- Now, you can go ahead and pick specific articles that should show up on the widget, based on the web page your customers are on. To do this, click on the Add URL button.
- You can enter a URL (or a part of it) in the first field. For example, if your pricing page is yourbusiness.com/pricing, you can add 'pricing' in the first field. Choose up to five solution articles that are relevant to pages that have this keyword in the URL.