Why can’t collaborators create tickets from inside Freshdesk?
Modified on: Fri, 25 Jun, 2021 at 11:25 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Creating tickets from inside Freshdesk is the role of an agent and not of a collaborator. Hence, we have given them permission similar to a Contact or customer.
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