Your FAQs and Solutions are probably the most critical part in your support portal. You might have all the solutions your customers need ready, but if your customers don’t get to see them when they need an answer, it isn’t helping anyone.


Placeholders for each Solution Category


Placeholder

Return Type

What they mean

solution_category.namestringName of the solution category
solution_category.descriptionstringDescription of the solution category
solution_category.idnumberUnique ID of the solution category
solution_category.urlurlURL pointing to the solution category
solution_category.folderscollection of foldersFolders in the category based on visibility
solution_category.folders_countnumberFolders count in the category based on visibility

Placeholders for a Folder in a category

Placeholder

Return Type

What they mean

folder.namestringName of the solution folder
folder.descriptionstringDescription of the solution folder
folder.idnumberUnique ID of the solution folder
folder.urlurlURL pointing to the solution folder
folder.categorysolution categoryCategory in which the solution folder is contained
folder.articlescollection of articlesArticles inside the solution folder
folder.articles_countnumberCount of articles inside the solution folder
 visibility number 

Placeholders for a specific article in the folder

Placeholder

Return Type

What they mean

article.titlestringTitle of the solution article
article.thumbs_upnumberNo of thumbs ups for a solution article
article.thumbs_downnumberNo of thumbs downs for a solution article
article.bodyhtmlThe body of the solution article including any formatting and images
article.body_plainstringThe body of the solution article in plain text
article.modified_ondate/timeThe time stamp pointing to when the solution article was last modified
article.created_ondate/timeThe time stamp pointing to when the solution article was originally created
article.idnumberThe Unique ID of the solution article
article.urlurlThe URL pointing to the article
article.tagsarray of stringsThe search tags that have been added to the solution article
article.attachmentsattachmentThe attachment(s) that are present in the solution article
article.cloud_filesarray of cloud filesThe cloud file attachment(s) that are present in the solution article
article.typestringThe type of the article (Permanent or Workaround)
article.folderstringThe folder in which the article is contained
article.categorystringThe category in which the solution article is contained
article.thumbs_up_urlurlThe URL which will increase the thumbs up of the article by one. Need to use a data-method=”put” attribute in the link to work.
article.thumbs_down_urlurlThe URL which will increase the thumbs down of the article by one.  Need to use a data-method=”put” attribute in the link to work.   
portal.recent_articlescollection of articlesthe list of recently added articles from across the portal
 related collection of articles 

Here's the list of placeholders for other categories such as, General Portal Information, Managing User Access, Forums, Accessing Attachments and Using Snippets for critical behaviour.