As your support portal collects personal details like name, email, and phone number, it is essential to protect this information from 3rd-parties with malicious intentions. Securing your domain with an SSL certificate encrypts the data your customers enter in your support portal so only you will be able to read this data. When secured with an SSL certificate, your portal address will automatically change to https:// from http:// . 


If you are using a domain provided by Freshdesk (i.e. your portal address ends with “ .freshdesk.com “), your support portal is automatically secured by default.


If you host your support portal on a custom domain and don't have an SSL certificate you can request a free SSL certificate from Let’s Encrypt in your Portal Settings.


Please note that if you are using a domain provided by Freshdesk (i.e. your portal address ends with “ .freshdesk.com “) your portal is secured with an SSL certificate by default.


To request an SSL certificate,


  • Go to Admin > Support Channels > Portal

  • Click on the Portal you would like to secure

    • If the icon next to the Portal URL is green, your portal is secured.

    • If the icon is orange, your portal is not secured


  • Click Enable SSL to request a free SSL certificate and enable it for your support portal.
  • Once you’ve installed your SSL certificate, refresh this page to check if your domain is secured.