We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

To make a ticket field mandatory, please navigate to Admin > Workflows > Ticket fields and click on the field that you would like to make mandatory. You'll see a check box that says 'Required when submitting the form'. You could choose this box to make the field mandatory for the customer as well as agents.