We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

The Field Service Management module is available on Blossom, Garden, Estate, and Forest plans in Freshdesk. If you are on either of these plans and still cannot see the option, please write to us at support@freshdesk.com.