Explore How-To's and learn best practices from our knowledge base.
Set up your account, configure support channels, customize your portal to reflect your brand and more.
Freshdesk Mint Experience
Experience a new and faster freshdesk that makes it easier for you to interact with your customers.
Use you email channel to its full potential with all the information you need about email ticketing in Freshdesk.
Freshdesk Agent Guide
A comprehensive guide to Freshdesk, for agents.
Automate routine tasks by configuring Dispatch’r, Supervisor, and other automations to save time and manual effort.
Configure SLAs, CSAT surveys, ticket forms, multiple products and other advanced features.
Customer Portal Setup
Set up your support portal, populate it with useful solutions and create a dedicated community for your customers.
Integrate your Twitter and Facebook accounts with Freshdesk and support your customers on social media.
Make it easy for customers to reach out via instant messaging by integrating Freshchat with Freshdesk.
Configure Freshdesk's phone channel to efficiently manage all customer calls in one place.
Reporting and Analytics
Make data-driven decisions using insights you can derive from detailed reports generated by Freshdesk.
Security and Data Protection
Moderate how you authenticate users on your helpdesk, how you host your portal and control access to it.
End User Experience
Control how your customers experience Freshdesk and help them make the most of your support portal.
Integrations in Freshdesk
Extend the functionality of your helpdesk with ready-to-use integrations or even build your own to suit your needs.
The Freshdesk Mobile App
Support customers effortlessly even when you're away, using the Freshdesk mobile app to its full extent.
Learn to use the Freshdesk API to integrate existing and custom functionality into your helpdesk.
Choose from a library of slick, ready-made themes to customize your portal with just a click.
Tips & Tricks
Learn to use Freshdesk better with helpful tips that let you be more efficient and productive.
Offer for Desk.com customers
If you are looking for an Alternative to Desk.com, try Freshdesk. Switch from Desk.com and enjoy Freshdesk for free in 2018.