We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Please follow the steps below so that we could identify the reason for the same.
- Try accessing the account in the 'Incognito' window of your browser. If this works clear the cache and cookies of the browser and that should do the trick.
- Try in different browsers. This will help us identify if this is a browser specific issue.
- If both the above steps do not work then check the issue on a different network and let us know if that helps (A mobile hotspot should help with this).
- Check out our status page which is https://updates.freshdesk.com/ to know if there are currently any issues.
If none of the above works, please raise a ticket with us so that we could have this checked for you.
