How do I allow my customers to submit tickets from the portal?
Modified on: Wed, 13 Jan, 2021 at 6:43 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
On the customer portal, your customers will be able to use the New Support Ticket option to submit tickets from the portal. This option can be made available to either all users or logged in users only as well, by making changes to the User Permission section under Admin -> Portal -> Edit -> Settings.
This article has detailed information on setting it up.
The fields that appear on the ticket creation form on the customer portal can be configured under Admin -> Ticket fields.
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