We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Please navigate to Admin > Support Operations > Multiple products to see the various products listed here. The product will be assigned to the ticket based on the portal in which it is created.
If you would like to have a product-based feedback widget on your website, please navigate to Admin > Channels > Feedback form where the code has a default URL listed which could be replaced by the product URL.
For example:
<script type="text/javascript" src="http://assets.freshdesk.com/widget/freshwidget.js"></script>
<style type="text/css" media="screen, projection">
@import url(http://assets.freshdesk.com/widget/freshwidget.css);
</style>
<iframe title="Feedback Form" class="freshwidget-embedded-form" id="freshwidget-embedded-form" src="https://<insertproductportalurl>/widgets/feedback_widget/new?&widgetType=embedded&screenshot=No" scrolling="no" height="500px" width="100%" frameborder="0" >
</iframe>
